The dashboard presented multiple metrics and actions with equal visual weight, making it unclear where users should focus first.

• Established a clear primary focus for time-sensitive work

• Reduced visual competition between metrics and actions

• Clarified hierarchy without altering existing components

• No rebrand or UI overhaul

• Existing interaction patterns preserved

• Desktop dashboard only

Faster orientation and clearer prioritisation in a complex dashboard environment.

Note: Independent UX/UI sprint. Not affiliated with Intercom.